You’ve rolled away a conversational program driven by Amazon Lex, with a target of enhancing the consumer experience for the clients. Now you wish to monitor how good it is working. Are your prospects finding it helpful? Exactly exactly How will they be utilizing it? Do they enjoy it sufficient to keep coming back? How could you evaluate their interactions to add more functionality? With no view that is clear your bot’s user interactions, questions such as these are hard to respond to. The current launch of conversation logs for Amazon Lex makes it simple to obtain near-real-time exposure into just how your Lex bots are doing, centered on actual bot interactions. All bot interactions can be stored in Amazon CloudWatch Logs log groups with conversation logs. You should use this conversation information to monitor your bot and gain actionable insights for improving your bot to boost the consumer experience for the clients.
In a prior post, we demonstrated how exactly to allow discussion logs and employ CloudWatch Logs Insights to evaluate your bot interactions. This post goes one action further by showing you the way to incorporate by having an Amazon QuickSight dashboard to get company insights. Amazon QuickSight allows you to effortlessly produce and publish interactive dashboards. It is possible to pick from a library that is extensive of, maps, and tables, and include interactive features such as for instance drill-downs and filters.
In this company cleverness dashboard solution, you certainly will utilize an Amazon Kinesis information Firehose to constantly stream discussion log information from Amazon CloudWatch Logs to an amazon bucket that is s3.…